Shipping policy

Thank you for shopping with ROSAVIEL. We carefully prepare every order to help ensure your pieces arrive safely and beautifully presented.

ORDER PROCESSING

Orders are processed on business days, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from the estimated delivery time shown below.

SHIPPING RATES

We currently offer the following shipping options for eligible destinations:

• Standard Shipping: $5.99
• Free Shipping: Available on orders of $69.90 or more

Available shipping options and rates will be displayed at checkout based on your delivery address and order eligibility.

ESTIMATED DELIVERY TIME

Standard delivery is generally estimated at 7–14 business days after your order has been processed and shipped.

Delivery times are estimates and may vary depending on:

• Destination
• Carrier operations
• Customs processing
• Public holidays
• Weather conditions
• Peak shopping periods
• Other circumstances outside our control

Please note that delivery estimates refer to transit time and do not include order processing time.

TRACKING YOUR ORDER

When tracking information is available, it will be included in your shipping confirmation email.

Please allow some time for tracking updates to appear after your package has been handed over to the carrier.

Tracking information may not update immediately after shipment.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping details carefully before placing your order.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be shipped again.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made once an order has been processed or shipped.

INTERNATIONAL SHIPPING

International delivery availability may vary by destination.

Shipping options available for your location will be shown at checkout.

International orders may experience additional transit time due to customs processing or local carrier procedures.

CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by ROSAVIEL.

Customs requirements and fees vary by country. We recommend checking your local customs regulations if you are unsure about possible charges.

LOST PACKAGES

If your tracking information shows no movement for an extended period or you believe your package may be lost in transit, please contact us as soon as possible.

Please include:

• Your order number
• Your full name
• Your shipping address
• Your tracking number, if available

We will review the shipment information and assist you with the next steps.

DAMAGED OR INCORRECT ORDERS

If your package arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include:

• Your order number
• Clear photos of the item
• Clear photos of the packaging, where applicable
• A short description of the issue

We will review the information provided and work with you toward an appropriate resolution.

DELIVERY DELAYS

Occasional delivery delays may occur due to weather, customs processing, carrier disruptions, public holidays, peak shopping periods, or other circumstances outside our control.

While we cannot guarantee an exact delivery date, we will do our best to assist if your order experiences an unexpected delay.

RETURNED OR UNCLAIMED PACKAGES

If a package is returned to us because it was:

• Unclaimed
• Refused
• Sent to an incorrect or incomplete address
• Unable to be delivered by the carrier

additional shipping fees may apply if you request that the order be shipped again.

Any refund eligibility for returned packages will be handled in accordance with our Return & Refund Policy.

QUESTIONS ABOUT SHIPPING OR DELIVERY?

If you have questions about your order, shipping, or delivery, please contact us:

Email: rosavielofficial@rosaviel.com
WhatsApp: +852 9208 0273

We typically reply within 1–2 business days.