FAQ

Orders

Can I change or cancel my order after it has been placed?

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us through our Contact Us page as soon as possible.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

How can I check the status of my order?

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after shipment.

Shipping

How much does shipping cost?

Standard Shipping is $5.99 for eligible destinations.

Orders of $70 or more qualify for Free Shipping where available.

The shipping options available for your order will be shown at checkout based on your delivery address.

How long does delivery take?

Standard delivery is generally estimated at 7–14 business days.

Delivery times are estimates and may vary due to carrier operations, customs processing, holidays, weather, or other circumstances outside our control.

Do you ship internationally?

Yes. ROSAVIEL currently ships to eligible international destinations.

Available destinations and shipping options will be confirmed at checkout.

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes, or other charges imposed by your destination country or region.

Unless these charges are collected at checkout, they are the responsibility of the customer.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your order to request an eligible return.

Returned items must be unworn, unwashed, unused, with original tags and any hygiene liners or protective seals intact, and in their original packaging.

Please review our Return & Refund Policy for full details.

How do I request a return?

Please contact us through our Contact Us page before sending any item back.

If your return is approved, we will provide return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Who pays for return shipping?

Unless an item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Can I return lingerie?

Eligible lingerie may be returned only if it is unworn, unwashed, unused, and returned with all original tags, hygiene liners, protective seals, and packaging intact.

For hygiene reasons, items that have been worn, washed, used, or returned without their original hygiene protection may not be accepted.

Do you offer exchanges?

The fastest way to receive a different size, color, or style is to return the eligible item and place a new order once your return has been approved.

Products & Sizing

How do I choose the right size?

Please check the size options and available sizing information on each product page before ordering.

Because sizing may vary slightly between different styles, we recommend reviewing the product-specific information rather than relying only on the size you normally wear.

Will the color look exactly the same as it does online?

We do our best to display product colors as accurately as possible. However, actual colors may vary slightly depending on lighting, photography, and your screen or device settings.

Are all items shown online currently available?

Product availability is shown on the product page and may change as inventory is updated.

If a size, color, or style is unavailable, it may not be selectable for purchase.

Problems With Your Order

What should I do if my item arrives damaged or incorrect?

Please contact us through our Contact Us page as soon as possible.

Include your order number and clear photos of the item and packaging whenever possible so we can review the issue and assist you.

What if my package appears to be lost or significantly delayed?

If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us through our Contact Us page.

We will review the available shipping information and help determine the next steps.

Contact

How can I contact ROSAVIEL?

Please use our Contact Us page to send us a message.

When contacting us about an existing order, including your order number will help us assist you more efficiently.